Requirements
Candidate should be able to do work from home
Eligibility Criteria
Any graduate
Any post graduate
Job Description
- Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner.
- Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.
- Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed.
- Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.
Required Skills
- Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
- Excellent verbal and written communication skills
- Strong problem-diagnosis and problem-solving skills
- Multi-tasking skills,
