Requirements
Candidate should be able to work from home or location of his/her choice having good internet connection
Eligibility Criteria
Any graduate
1 year experience preferred in customer support kind of roles
Job Description
- Deliver product training for New Hires in the Chat/Complaint Management and Voice Lines of Businesses
- Design training curriculum using inputs from Operations & Quality
- Knowledge management for the process
- Maintain MIS related to all training batches
- Keep up-to-date with the product / process knowledge
- Accountability for 0 30 days batch performance
- Attend TTT conducted by clients
- Conduct PKT and process refreshers on the floor
- Design & Develop training content
- Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population
- Participate in calibration of Trainers, QAs and Voice Coaches within the team
Required Skills
- Customer support experience
- Languages – English, Hindi (Mandatory) ; any other languages shall be an added advantage
- Willingness to work in a 24x7 shift environment with 6 days working
- Good MS Office skills
- Exposure to Chat & Compliance Management shall be an added advantage
- Should not fall under any disciplinary grids in the past 6 months
